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    Invelos Forums->General: General Discussion Page: 1 2  Previous   Next
Claims to the Manufacturers
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DVD Profiler Unlimited RegistrantStar ContributorMagmadrag
Master of childprofiles
Registered: May 25, 2007
Germany Posts: 453
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Did you ever had a problem like this:

About two weeks ago I bought the Season One of "ROM" (uncut - FSK 18) and on the cover of the box the sixth disc promises about 140 minutes of bonus material (6 clips). But the truth is, that there are only two clips with abot 47 minutes.
Well, I wrote mails to Warner Homevideo, I called them - but for two weeks absolutely no reaction :-( I am disappointed and angry as I was really interested in the promised stuff. And in the shops they don't take back DVD's if the pack is already opened.

Other companies have a good service (to make some compliments): Eurovideo once didn't insert the promised booklet into the pack, I wrote a mail and two days later the postman brought it. Another box included one disc twice, the other was totally missing - a call, a mail, sending back the wrong disc and three days later getting the missing one..

Does anyone have an idea how to handle those huge companie like Warner? For me it seems they are not interested in satisfying the customers!

One DVD of them ("Im Glanz der Sonne" - Original Title: "The Power of One") was promised for Germany for May 2006 - and it still isn't. And one more time no answer....

As collectors are for sure customers maybe some has an idea to help me or to find a solution for everyone who has similar problems. Let me know your ideas!
DVD Profiler Unlimited RegistrantStar Contributorliorb22
This is all a joke.
Registered: March 13, 2007
Israel Posts: 693
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Maybe it's just a typo.
Unfortunately it happens too often and there's nothing we can do about it.
October 12th, 1985. Tonight, a comedian died in New York.
DVD Profiler Unlimited RegistrantStar ContributorAddicted2DVD
Registered: March 13, 2007
Reputation: Highest Rating
United States Posts: 17,334
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I was thinking the same thing... if it is just the length that is off it could just be a typo on the case. Now if there is actual extras listed on the case that do not appear on the disc... then that would be different. Though I have seen that too in the past.
Pete
DVD Profiler Unlimited RegistrantStar Contributorwidescreenforever
Under A Double DoubleW
Registered: March 13, 2007
Reputation: High Rating
Canada Posts: 5,494
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I was going to check out the North American release of this set ,, but can't find anything called 'Rom" .. ???
In the 60's, People took Acid to make the world Weird. Now the World is weird and People take Prozac to make it Normal.

Terry
DVD Profiler Desktop and Mobile RegistrantPro_Trek
Who Me?
Registered: March 15, 2007
Norway Posts: 178
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Quoting widescreenforever:
Quote:
I was going to check out the North American release of this set ,, but can't find anything called 'Rom" .. ???


its Rome
http://www.imdb.com/title/tt0384766/
DVD Profiler Unlimited RegistrantStar Contributorrailroaded
Registered: December 16, 2007
Netherlands Posts: 926
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German spelling is Rom.
 Last edited: by railroaded
DVD Profiler Unlimited RegistrantHuSanNiang
Alive and Kicking
Registered: August 9, 2007
Austria Posts: 50
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@widescreenforever 

I had problems with non working DVDs from Eros (no not Adult movies, just the biggest Indian movie  distributor, you get 0 Feedback from them allthough whole batches of some movies are faulty.
DVD Profiler Desktop and Mobile RegistrantStar ContributorVoltaire53
Missed again!
Registered: March 13, 2007
Reputation: High Rating
United Kingdom Posts: 2,293
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Sadly, as has already been stated, there is very little you can do unless the company in question genuinely just made a mistake on your copy so you have a 'one-of'f faulty set. If they make an error on the case wrt extras etc. they can legally claim it's just an error where (say) the printer received information about material that for some reason never made it onto the discs at the last minute.

I believe that if it's a statement about the actual episodes that is incorrect then, as that is the main content of the set that you are buying, they occasionally can be at least forced to return your money and change the packaging for mis-selling of goods but if it's extras (unless it's a huge mis-description) they usually claim that they are bonuses anyway (even though they may be the reason you personally got the set in the first place) and best you'll get is your money back if your lucky but they aren't as legally bound.
It is dangerous to be right in matters where established men are wrong
DVD Profiler Desktop and Mobile RegistrantStar ContributorStaid S Barr
Registered: Oct 16, 2003
Registered: May 9, 2007
Netherlands Posts: 1,536
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Quoting Pro_Trek:
Quote:
Quoting widescreenforever:
Quote:
I was going to check out the North American release of this set ,, but can't find anything called 'Rom" .. ???


its Rome
http://www.imdb.com/title/tt0384766/

Just looking at the covers, the German release does have a quite detailed description of 6 bonus features, whereas the US edition lists just 2. Looks like a legitimate complaint to me.
Hans
DVD Profiler Unlimited RegistrantStar Contributorrailroaded
Registered: December 16, 2007
Netherlands Posts: 926
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Quoting Staid S Barr:
Quote:
Quoting Pro_Trek:
Quote:
Quoting widescreenforever:
Quote:
I was going to check out the North American release of this set ,, but can't find anything called 'Rom" .. ???


its Rome
http://www.imdb.com/title/tt0384766/

Just looking at the covers, the German release does have a quite detailed description of 6 bonus features, whereas the US edition lists just 2. Looks like a legitimate complaint to me.


On the other hand (UPC 7321925003673): according to DVDP contribution the Bonus Disc is only 45 minutes long, but according to the guys who edited the other parts there are featurettes on parts 1/3, 9/10 and 11/12. So better check that out if you didn't.
 Last edited: by railroaded
DVD Profiler Unlimited RegistrantStar ContributorGSyren
Profiling since 2001
Registered: March 14, 2007
Reputation: Highest Rating
Sweden Posts: 4,694
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I'm pretty sure that in Sweden you could return any item that does not conform to what it says on the packaging.
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Gunnar
DVD Profiler Unlimited RegistrantCalebAndCo
Ralphie shot first.
Registered: October 6, 2008
United States Posts: 1,932
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I thought someone made a movie of...


Oh well.
DVD Profiler Desktop and Mobile RegistrantStar ContributorTaro
Registered: February 23, 2009
Reputation: High Rating
Belgium Posts: 1,580
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Quoting CalebAndCo:
Quote:
I thought someone made a movie of...


Oh well.
Haha, that's awesome! I was actually thinking the exact same thing when I saw the title 'Rom'. In fact, I still have that comic depicted above. As a child I was a big comic fan and to this day, still am to a degree (although I've shifted to digital comics now).

40 cent for a comic ... where are the days ...
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 Last edited: by Taro
DVD Profiler Unlimited RegistrantCalebAndCo
Ralphie shot first.
Registered: October 6, 2008
United States Posts: 1,932
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Quoting Taro:
Quote:
Quoting CalebAndCo:
Quote:
I thought someone made a movie of...
<pic>
Oh well.
Haha, that's awesome! I was actually thinking the exact same thing when I saw the title 'Rom'. In fact, I still have that comic depicted above. As a child I was a big comic fan and to this day, still am to a degree (although I've shifted to digital comics now).

40 cent for a comic ... where are the days ...

Me, too, to all of the above.  :-)
DVD Profiler Unlimited RegistrantStar Contributorrailroaded
Registered: December 16, 2007
Netherlands Posts: 926
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But it didn't solve Magmadrag's problem, how "awesome" it all may be. Nobody took the trouble to check "Rom(e)" for Featurettes? As I noted: according to Profiler the Bonus Disc has a 45 minutes running time.

It's just parts 1/3, 9/10 and 11/12 that according to contributors has also Featurettes, so not too much to check. 
DVD Profiler Unlimited RegistrantCalebAndCo
Ralphie shot first.
Registered: October 6, 2008
United States Posts: 1,932
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Quoting railroaded:
Quote:
But it didn't solve Magmadrag's problem, how "awesome" it all may be. Nobody took the trouble to check "Rom(e)" for Featurettes? As I noted: according to Profiler the Bonus Disc has a 45 minutes running time.

It's just parts 1/3, 9/10 and 11/12 that according to contributors has also Featurettes, so not too much to check. 

Sorry if my aside seemed to derail the thread; that was not my intention.

If I had the disc, I would have checked it.
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