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    Invelos Forums->DVD Profiler iOS: iOS Technical Support Page: 1 2  Previous   Next
Anyone else have missing cover images?
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DVD Profiler Unlimited Registrantjmskywalker76
Damn the EmpireFREEMEDIA
Registered: October 28, 2008
United States Posts: 5
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I haven't seen this reported yet.  I have a good number of titles that don't have covers showing, front or back.  This is on both iPhone 4 and iPad.  No issues at all on 3.7 on the PC.  I've tried deleting databases and starting fresh and changing image resolutions to see if that was it, disabling parental controls...nothing.  Open to any suggestions.  Thanks. 

If you find yourself with nothing to watch, you are no lover of film.
 Last edited: by jmskywalker76
DVD Profiler Desktop and Mobile RegistrantStar ContributorCyrille
User since: 12/15/2003
Registered: March 13, 2007
Reputation: High Rating
Belgium Posts: 467
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Yes I have the same issue. It seems when it updates the collection, the application crashes during the copy of images so all the images aren't copied.
Regards
Cyrille
DVD Profiler Desktop and Mobile RegistrantIzo
Movie collector...
Registered: March 21, 2007
Netherlands Posts: 197
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Try syncing again without making any changes to either desktop or iDevice version...
DVD Profiler Unlimited RegistrantStar ContributorKirkSi
Registered: May 25, 2007
United Kingdom Posts: 22
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I had this problem with my iPhone 3gs as well. It crashed several times whilst downloading images. I checked on iTunes for updated phone software and updated to the latest version and things went a bit better. I don't think I've got missing images now, but I have got some very low res ones. I've tried setting the image size to large and medium and the last time to the default larger but still the low res images persist.
DVD Profiler Desktop and Mobile RegistrantIzo
Movie collector...
Registered: March 21, 2007
Netherlands Posts: 197
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KirkSi, did you check on the desktop version whether you have a HiRes cover for that profile. LoRes will remain LoRes ...
Invelos Software, Inc. RepresentativeGerri Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 524
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Unless you create a new database, resynching the same database will not change the image size of images that are already on the device.
Invelos Software, Inc. Representative
DVD Profiler Desktop and Mobile RegistrantIzo
Movie collector...
Registered: March 21, 2007
Netherlands Posts: 197
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Quoting Gerri Cole:
Quote:
Unless you create a new database, resynching the same database will not change the image size of images that are already on the device.


Oh! Forgot about that one!
DVD Profiler Unlimited RegistrantStar ContributorKirkSi
Registered: May 25, 2007
United Kingdom Posts: 22
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I've checked and a lot of the titles (although not quite all) are images that I've contributed and so are very high res on my desktop version. Most of them I'd set image locks on so as not to be replaced by the lower res version when updated with the online profile. I might try and delete my database and try again having removed a few of the image locks.

EDIT: Then again, won't let me delete the database. Says 'The current connection cannot be deleted'
 Last edited: by KirkSi
Invelos Software, Inc. RepresentativeGerri Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 524
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Move to another database and then go back and delete the other one. You can't delete the database that you are currently in. (If that isn't the issue, let me know.)
Invelos Software, Inc. Representative
DVD Profiler Unlimited Registrantxradman
Registered: June 17, 2002
Registered: March 14, 2007
United States Posts: 1,328
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I have the same problem and I've sent Ken my crash reports, so hopefully we'll get a fix soon.  BTW, where is the database located in iPhone/iPad?  I've just synced my iPad to iTunes and only see DVD Profiler for iOS (7.1MB).  I expected to see a large file for the database to show up on Application Data, but just don't see it.
My Home Theater
DVD Profiler Desktop and Mobile RegistrantStar ContributorTheMadMartian
Alien with an attitude
Registered: March 13, 2007
Reputation: Highest Rating
United States Posts: 13,202
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Quoting Gerri Cole:
Quote:
Unless you create a new database, resynching the same database will not change the image size of images that are already on the device.

Is this going to be changed in a future release?
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There is no greater power in the universe than the need for freedom.
Against this power, governments and tyrants and armies cannot stand.
The Centauri learned this lesson once.
We will teach it to them again.
Though it take a thousand years, we will be free.
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Invelos Software, Inc. RepresentativeKen Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 4,282
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Yes, a prompt to resync all images has been added to 1.0.1.
Invelos Software, Inc. Representative
DVD Profiler Unlimited Registrantjmskywalker76
Damn the EmpireFREEMEDIA
Registered: October 28, 2008
United States Posts: 5
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Awesome news!  Thanks Ken!
If you find yourself with nothing to watch, you are no lover of film.
DVD Profiler Unlimited RegistrantEDVDVD
Registered: March 13, 2007
Posts: 3
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I have this problem too, app gives an error or crashes on copying of the images and does not want to download the rest of the images.

Repairing the database and making a new database on the iphone doesnt solve it...
Invelos Software, Inc. RepresentativeGerri Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 524
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Do you have any DVDs that have a back image without a front image? That can cause this issue.
Invelos Software, Inc. Representative
DVD Profiler Unlimited Registrantxradman
Registered: June 17, 2002
Registered: March 14, 2007
United States Posts: 1,328
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I had 2 profiles where there was a back image, but no front image.  Ken suggested copying the back image for front temporarily.  This solved the problem.  I now have cover images for all my profiles.
My Home Theater
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