Quoting kdh1949:

Quote:
That wasn't your fault and you couldn't have known it would happen, but first impressions are often bad.  If the search function worked better here than it does, you could have seen that your suggestion has already been discussed endlessly, without yet reaching any useful result.

I'm glad you decided to stay around.

If it was me, I would've said welcome to the forums.  This has already been discussed countless times.  Here's some links to previous threads:

.

I think new visitors to any forum are wise to lurk for a while to get a sense of how that forum operates and what is expected of people who post.

I make a distinction between someone who has a legitimate problem with using the software and someone who wants to make suggestions for modifications to the software.  It's perfectly ok to post questions about how to use the features in Profiler.  Most times newbies will be treated politely if they ask polite questions.  If they come across as having an attitude, though, they may get jumped on.

What gets tiresome to veterans it the thirty-seventh time somebody says "what we need is a CD profiler" like no one had ever thought of that before.  Or when someone asks "Why should I have to follow the rules instead of using common sense when contributing?"  Some posts rub people the wrong way -- which could be avoided if people don't jump right in and suggest how Profiler "could be improved."

Remember recently when a bunch of new people started using Profiler after that other program (whose name I forget) went away?  Many of these people were really experienced with that other program and started suggesting that Profiler be changed to look more like (or offer similar features as) it did.  To people who've been around her awhile, some of these new users came with an attude that their way was right and Ken should revise Profiler to accomodate them.  Others from that group came with legitimate questions and acted like they were willing to learn before making suggestions for changes.

Quoting kdh1949:

Quote:

Remember recently when a bunch of new people started using Profiler after that other program (whose name I forget) went away?  Many of these people were really experienced with that other program and started suggesting that Profiler be changed to look more like (or offer similar features as) it did.  To people who've been around her awhile, some of these new users came with an attude that their way was right and Ken should revise Profiler to accomodate them.  Others from that group came with legitimate questions and acted like they were willing to learn before making suggestions for changes.

I was an editor there (DVDSpot) and went through over 30,000 contributions over the years so I am used to seeing these questions.  Hell, the CDSpot one really used to wind me up.    

CNET screwed us all over in this case though, and to this day I haven't visited another CNET site.

And we saw a lot of the posts here, and believe me when I say the intelligent questions came from all the good contributors we used to have and the stupid questions about making changes were from people who used to submit some truly shocking contributions.

Quoting samuelrichardscott:

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Quoting kdh1949:

Quote:

Remember recently when a bunch of new people started using Profiler after that other program (whose name I forget) went away?  Many of these people were really experienced with that other program and started suggesting that Profiler be changed to look more like (or offer similar features as) it did.  To people who've been around her awhile, some of these new users came with an attude that their way was right and Ken should revise Profiler to accomodate them.  Others from that group came with legitimate questions and acted like they were willing to learn before making suggestions for changes.

I was an editor there (DVDSpot) and went through over 30,000 contributions over the years so I am used to seeing these questions.  Hell, the CDSpot one really used to wind me up.    

CNET screwed us all over in this case though, and to this day I haven't visited another CNET site.

And we saw a lot of the posts here, and believe me when I say the intelligent questions came from all the good contributors we used to have and the stupid questions about making changes were from people who used to submit some truly shocking contributions.

I hardly think asking for re-releases to be allowed into the database was stupid.

Quoting Kathy:

Quote:
Personally I believe that people should be treated with kindness and respect. It takes no more time and effort to respond in an informative and friendly manner as it is to respond with exasperation and frustration.

Well said. It's been a while since I, and a number of other people, have posted here because of the poisoned atmosphere.

Some points:

It might be an old question to you, but not to the person who asked it.

That new person may well have paid for DVDProfiler. They contribute to the ongoing life of the product, even if they make not a single submission, and deserve respect for that if nothing else.

Blocking a person does not work. It makes for discontinuous discussions, and, if the blocked person is vocal enough, their posts leak past the block due to quoting, etc.

When that person's attitude has spread outside the forum and into the submission voting process, then there is a real problem.

Coming back here always amazes me. After all these years, there has been no effort to prune out the very small number of people who make this forum such an unpleasant place. Does Ken not care about how this makes him or his company look?

If Ken thinks the forums are important, then fix them. If he thinks they aren't important, close them.

Quoting kdh1949:

Quote:
I think new visitors to any forum are wise to lurk for a while to get a sense of how that forum operates and what is expected of people who post.

I make a distinction between someone who has a legitimate problem with using the software and someone who wants to make suggestions for modifications to the software.  It's perfectly ok to post questions about how to use the features in Profiler.  Most times newbies will be treated politely if they ask polite questions.  If they come across as having an attitude, though, they may get jumped on.

What gets tiresome to veterans it the thirty-seventh time somebody says "what we need is a CD profiler" like no one had ever thought of that before.  Or when someone asks "Why should I have to follow the rules instead of using common sense when contributing?"  Some posts rub people the wrong way -- which could be avoided if people don't jump right in and suggest how Profiler "could be improved."

Remember recently when a bunch of new people started using Profiler after that other program (whose name I forget) went away?  Many of these people were really experienced with that other program and started suggesting that Profiler be changed to look more like (or offer similar features as) it did.  To people who've been around her awhile, some of these new users came with an attude that their way was right and Ken should revise Profiler to accomodate them.  Others from that group came with legitimate questions and acted like they were willing to learn before making suggestions for changes.

I'm not sure I really understand your position here so apologies in advance if I have taken it the wrong way. Are you trying to justify rude behavior towards newbies because their question is one that is asked frequently?  And someone who has been here for years has more rights to suggest a change or feature request then someone who just bought it?

I personally think no matter how many times a question has been asked or an "improvement" is suggested, there should never be an attack or attitude given as a response. We are a community driven database and the last thing we should be doing is treating potential new community members with any sort of "aggression".  While I do understand why people do get frustrated. It's a normal human response imo, but to voice it in the forums to any individual I disagree with. Especially since our forum search doesn't seem to work properly.

No matter how many times you see the "We should have a CD profiler", rather then jumping on the user, why not explain that it has been suggested many times and even offer a solution of manual profiles to said user to use DVDprofiler for more then just DVDs. As I have done to include Video Games in my "Ordered" column (thanks to whomever actually took the time to give this suggestion).

As for people waiting to suggest changes to a program they just bought.

I used to work at an electronics store and at the end of my days there I was going on 7 years being a part of the store. I can't even count how many times someone brand new had come up with a fantastic idea of how to better the way we did things. A lot of times veterans are so used to how things work that they can't see the flaws, that's why "new blood" is so important in any business imo (and in this case an online database). While some of these "suggestions" may come off as arrogant or cocky in some respects to some, people have to realize that these may be a "new breed" of customers that are buying this program.

As seen here many of the people here have never attempted any other database before profiler, so to disregard an individual's opinion, who just so happen to have come from a competitor's program, is no justification for not listening to it. As for your specific example which I believe was DVDspot, there were many features that it used that may even improve DVDprofiler, why discard it? It obviously was immensely popular, so people liked it.

We are all somewhat responsible for how well this program does. I will treat every new user as a potential future highly regarded contributer as I feel everyone should, including suggestions to how to improve what is already here cause you never know what "crazy" idea will turn into genius. 

I hardly think asking for re-releases to be allowed into the database was stupid.

I was one of those DVDSpot users.  It took me a couple of months to get the hang of Profiler, but I got it now.  CNET gave us about 1 1/2 months to get our dvd's to another collection program (if we chose to).  With work and a newborn, needless to say I only had about 2 hrs each day to get 900+ dvd's carried over and learn the program at the same time.  I had some strong neg. reactions to some of my contributions at first, but after learning the ins & outs of Profiler, it's a piece of cake now.  And I second the motion to allow re-release titles (same UPC) to be allowed into the database.