Invelos Forums->General: General Discussion |
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Help! I need to contact Invelos! |
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Message |
| Registered: June 10, 2007 | | Posts: 2 |
| | Posted: | | | | I have a premium copy of the old version, but have lost my key. Also I see that the accounts on the new web site are different to the accounts on the old web site, so I cannot log in using my old details and get my key old details and update it. Also there is no contact available without the premium support (which I have paid for but cannot access) so I am in a catch 22 situation.
I do have the Paypal receipt available (date 30/3/06) for proof of purchase all I need is to know who to send it to....
Thanks,
Gareth Evans |
| | Registered: March 13, 2007 |  Posts: 21,610 |
| | Posted: | | | | Gareth: Try Andnext time try looking around a little bit befoire panicking. I can't even begin to tell you how many of these get posted, all beacuse users don't bother to stop and think that just maybe someone else had the problem and it has already been answered...numerous times. Skip  | | | ASSUME NOTHING!!!!!!
CBE, MBE, MoA and proud of it.
Outta here
Billy Video | | | | Last edited: by Winston Smith |
| | Registered: March 13, 2007 |  Posts: 2,692 |
| | Posted: | | | | Have you tried logging in to the old web site and getting your reg details from there? (and then updating the key on this site to get a new v3 key) Have you looked in your copy of dvd profiler for the reg details stored within the program? [UPDATE - Skips link he gave is here] | | | | Paul | | | | Last edited: by pauls42 |
| | Registered: March 13, 2007 | | Posts: 21,610 |
| | Posted: | | | | It's early, Pauls. No coffee yet.
Skip | | | ASSUME NOTHING!!!!!!
CBE, MBE, MoA and proud of it.
Outta here
Billy Video |
| | Registered: March 10, 2007 | | Posts: 524 |
| | Posted: | | | | You can also PM me or Ken with your information. I have looked up quite a few of these over the last few days. I am sure we can get to the bottom of it. Nice to have you over here, let me know if there is anything I can do to help.
The information from the Paypal receipt should be enough.
-Gerri | | | | Invelos Software, Inc. Representative | | | | Last edited: by Gerri Cole |
| | Registered: June 10, 2007 | | Posts: 2 |
| | Posted: | | | | Hi I forgot to mention that I HAD already done a search and tried the method suggested  However, the site was down and I got no response from any of the links - honest! Also a clean install of Vista put paid to looking up the old key, I backed up the profile, but didn't get they key.... However, typically enough I have just tried again and the site is back  so I have retrieved the old key and swapped it for the new one and all is well again..... Thanks all Gareth | | | | Last edited: by evansgo |
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Invelos Forums->General: General Discussion |
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