Trying to contact them is near impossible, have a look here

Nope, it says on their site that they charge in euros.

*sigh*

To be honest, the old UK stores that i used to order from so many times are pretty shiitake mushroome these days.

Play.com -> Its not the price that bothers, but they way they add the extra to the price. Its lying in my books.
ChoicesUK.com -> delivery £30 for every order!!! Was it always like that?
Amazon.co.uk -> impossible to find out delivery prices, you have to add your CC details before they even tell the shipping charges. They also dont understand basic geography (Finland is in Northern Europe not western, took me a while to realise that). Anyway, they apparently give my details to a third party that ships my order, if i want DVD's from there. So thats a no-no.

I'm off to browse HMV, if anyone knows any other stores, i'm all ears.

Quoting whispering:

Quote:
Is it legal in UK for Play.com to charge more from EU customers that dont live in UK?

Don't know exactly about UK, but in Germany that wouldn't be the slightest problem. A shop can charge whatever they want, or they can decide not to sell to you at all.

Quote:
Play.com -> Its not the price that bothers, but they way they add the extra to the price. Its lying in my books.

I don't see where this is lying. I see "12,99€" as the price and I pay 12,99€

Quote:
Amazon.co.uk -> impossible to find out delivery prices,

The Amazon-Help works quite well.

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They also dont understand basic geography (Finland is in Northern Europe not western,

Well, as the Helpfile only lists "Western Europe Delivery Rates" and "Eastern Europe Delivery Rates" the choice is yours. 

Quote:
Anyway, they apparently give my details to a third party that ships my order, if i want DVD's from there.

They do? Must be a Finland thing, in germany the shipping is handled by Amazon.de

Quote:
I'm off to browse HMV, if anyone knows any other stores, i'm all ears.

Well, I have a website where I list some shops I know: "tested shops"
and "untested"
But the site is german, so maybe you need to browse it through Google Translate or something similar.

cya, Mithi

www.dvd.co.uk  are pretty cheap and they deliver very quickly.
I am using them for some time now, never had any problems so far.

cheers
Donnie

To date I ordered a LOT from play.com and recently from amazon.co.uk a lot too.

When Play forced non-UK customers to pay in euro, the exchange rate to the pound was stable at around 1:1.5. The extra cost was about 0.50 €. Bearing in mind Play prices are delivery included, I could accept that as international shipping costs are a bit higher, of course.

With the recent plunge of the pound the exchange rate now hovers at 1:1.05 - 1:1.1. Play is slow to follow this plunge, so the surcharge tends to become higher. Amazon.co.uk used to be non-competitive for shippings to the Netherlands, but they are still charging in pounds so, even after shipping cost, they are now often cheaper than Play. And their transport agent works a lot faster.
Shipping costs at amazon.co.uk are detailed on the site, but it is a bit hidden(*). Pricing is on average well below 2 pounds per dvd. In contrast, amazon.de charges 6 € per dvd to non-german speaking nations. (Though amazon.de announced shipping to the Netherlands wil be reduced significantly in the near future).

(*) Go to the bottom of the home web page, click on "delivery rates and policies", then on "International Delivery rates", then choose your location. The Western Europe page starts with a list of countries, Finland is there too. You do not need to provide personal details to see this.
If you are unsure (amazon also has a more expensive express delivery, not very useful), just buy a pre-order dvd and see the total cost in the confirmation email. If it is not to your liking, cancel the order. Amazon charges at shipping (like Play) not at order time, so no harm done. (though you have been wasting some of amazon's resources then, of course). It would require providing your details though.

In all, IMHO play's main fault at present is its slow adjustment to the sinking pound...

Quoting Voltaire53:

Quote:
Quoting SCG63:

Quote:
since they package all their orders seperately (why?)

Because many countries have a limit on single items costs that can be imported before tax is charged. Packing separately to keep each individual price down often avoids the customer paying that tax.
...

Since Play is formally shipping from the Channel islands, they are strictly taken outside the EU tax zone. So seperate shipping helps avoiding extra cost. Amazon.co.uk and .de ship inside the EU, so there is no tax (BTW/VAT/MWSt) risk. A combined package may be too large however to slide conveniently unattended into your mailbox.

Seperate shipping also reduces the risk of inadvertent loss, being only one dvd/BR at the time.

Quoting whispering:

Quote:
...
Ah ok. Here it would be misleading the consumer and thus not allowed.

Since Play has shipping costs included in the price, and Play only distinguishes between UK and non-UK, any legal challenge would be met with the argument of higher international shipping costs.
Actual prices paid by Play will of course differ from destination to destination and Play averages this out, so it will be quite difficult to prove wrongdoing if ever there is -- and if it would be illegal.
That said, look at all the messages in this thread. If pricing is becoming uncompetitive, just take another (decent) supplier...

Quote:

Quoting eommen:

Quote:

*text*

Thanks will have to go back and check the site again. I actually have an old Amazon account, just havent used the site in 2-3 years, so a bit lost.

I think you summarised my text a bit too much condensed.    BTW, don't forget to update your credit card details, at minimum your expiration date will probably differ now.

Quoting eommen:

Quote:
Since Play has shipping costs included in the price, and Play only distinguishes between UK and non-UK, any legal challenge would be met with the argument of higher international shipping costs.
Actual prices paid by Play will of course differ from destination to destination and Play averages this out, so it will be quite difficult to prove wrongdoing if ever there is -- and if it would be illegal.
That said, look at all the messages in this thread. If pricing is becoming uncompetitive, just take another (decent) supplier...

If i go to Play.com it displayes pounds, i then manually change the currency to Euro. At this point play.com should say to me that they have added an additional fee because it ships outside of UK. However they display it as its the same price, and that is illegal here, charging extra is not.

Illegal here means that you contact authorities, that contact the company and says to them you cant do that or you will be fined. Usually at that point the company does what asked and everyone is happy.

But yes as that is an international store i will just change the store. I just reseaved a very helpful reply from Amazon, so guess ill just take my money there...