If anyone can find a phone number for Deepdiscount.com, please post it here.  I have searched their website and I cannot find a phone number on their site.  I have sent them an email, but I would really like to express my displeasure with them via phone.

Quoting Lewis_Prothero:

Quote:
800-264-5076

Callback-Service:
http://gethuman.com/call-back/Deep-Discount-DVD/

Thank you.

I knew better than to order from Deepdiscount, but I did it anyway.  I ordered Buffy the Vampire Slayer complete collection back in 2007 and it came all broken up.  Now I pay for overnight and they ship regular.
I call them and they agreed to refund my shipping charges.  I will have to check my card account to make sure that they did. 

If I had known that they ship FedEx, I would have ordered elsewhere.  FedEx is the worst delivery service in my area.  I have problems with FedEx everytime something is shipped to me via FedEx.  When it gets dark, they return to their distribution center whether they have finished their route or not.  So if you have ordered something overnight and they have not gotten to your house and it gets dark, you don't get it overnight.  I was told this by a FedEx csr.  She also said if they put the item on a truck for delivery it counts as an attempt to deliver whether it is delivered or not.

Quoting widescreenforever:

Quote:
If I ordered overnight from  USA  to Canada I'd be lucky to get it in 26 days ... 

The custom office at your side of our country is sure low... at my side 10 days is the usual

I ordered a lot from them in the past. Then about 2 or 3 years ago the management/owner changed and their service dropped in quality and their prices went up. Even their famous sales they had twice a year stopped (they still have sales,but far less attractive than in the past). I occasionally still check prices with them, but usually Amazon comes out on top.

I've never really had any big problems with Deep Discount over the years. Their free shipping used to be slow as a turtle, but it's been arriving quite fast in the last year and now you get tracking numbers.

I've never used overnight shipping from them though...

I used to order every DVD and CD I bought online from Deep Discount DVD. They were somehow connected with Collector's Choice, who made special DVDs and CDs of TV shows, films, and albums no one else offered and mailed a catalog every month. If you ordered through the catalog or on line at Collector's Choice, the cost was fair. But all the same DVDs and CDs were available at a discount from Deep Discount DVD. Then they changed to Deep Discount and started offering books and other merchandise similar to what Amazon was doing. And their prices rose to higher than Amazon, and their delivery got slower and slower and their customer service seemed to disappear. Then they started selling items they did not have in stock... they would go back order for months, and sometimes would never show up. They added the feature of charging you for your order, not when they shipped the item but the day after you ordered it. You had to attempt to try to get a refund on unshipped back ordered items. I gave up. I had ordered more than $20,000 worth of CDs and DVDs from them, and the selection was getting poorer and the prices and service were in inverse quality... higher prices with non-existent service. If thier service and quality and prices are back to what they were ten years ago, I might try them out again, but the reaction here appears mixed at best.

The same with me only used them a few times but were too slow in shipping so don't use them anymore.