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    Invelos Forums->General: General Discussion Page: 1 2 3  Previous   Next
Some concern for this program, DvdProfiler
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DVD Profiler Unlimited RegistrantStar ContributorParsec
Registered: June 15, 2012
Australia Posts: 428
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I imagine a number of you noticed I have made a few posts since I got DvdProfiler a few months back, some silly questions, some not so silly ones.. but

I consider myself as a person who is computer savvy and when I get a new app (aka DvdProfiler) I generally try to get my head around the app over a period of time. With this app though, there are a lot of pitfalls and it's very easy to make mistakes and not do things the accepted way. There maybe contribution rules and some help files but these are either not related to the actual functioning of the app or are somewhat ambiguous. It is so very easy to make mistakes, and even with contributing profiles it's so very easy to have these accepted without even knowing you did it wrong in the first place.

I pity the average user who buys DvdProfiler and doesn't ask questions or get help via these forums - and there are a lot of people who don't ask questions even though some might read the forums looking for answers. It just worries me that there could be an awful lot of people out there who just don't bother contributing etc because it's all too confusing or difficult to understand. It makes DvdProfiler less attractive to the masses and of course leaves the populating of the database to a minority (something which I have seen people mention a number of times).

What really needs to happen is we need Invelos supported "How To's" on using DvdProfiler. How to make a single movie profile, tv series profile, combination blu-ray/dvd profile, boxset profile etc with step by step instructions with pictures, hints or doing it the easy way and of course reference to the rules during the process.

It's just sad that for every one of me - who does ask the questions and does make the mistakes to start - that there's most probably another 50 who don't and either give up, or do not get the full benefit of DvdProfiler.
 Last edited: by Parsec
DVD Profiler Unlimited RegistrantStar Contributortweeter
I aim to misbehave
Registered: June 12, 2007
Reputation: High Rating
United States Posts: 2,665
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The "full benefit" will vary from person to person.  I know people with the program who simply want to track what they have.  Getting the profiles "just so" isn't what they want.  They just want a database.  I suspect this is the majority of purchasers.

I would recommend anyone starting to start small.  Find flaws in your own downloaded profiles and fix them while learning how things are done.  I spent several months doing this when i first got the program while also reading the forums to glean what i could.  Then i moved on to bigger more complicated things.

While detailed how-to instructions would help they would be no easy task (or small cost) to generate.
Bad movie?  You're soaking in it!
DVD Profiler Desktop and Mobile Registrantmediadogg
Aim high. Ride the wind.
Registered: March 18, 2007
Reputation: Highest Rating
United States Posts: 6,460
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@Parsec,
I think we can all identify with your frustration. Even the users, myself included, have contributed to program usage information: there is a Wiki, Migration Assistance, FAQ, Help, Tips and Hints, and many helpful threads- some official, but there is actually more unofficial help information. The built-in product Help file is incomplete and thin in many areas.

This is the bane of highly functional tools. There is so much to talk about, so many options, alternative ways to do the same thing, restrictions, "gotchas", best practices, rules, etc. - the list goes on.

I used to work for a large computer company. There were technical writing and documentation departments as large as the programming departments. And just as many support personnel. Result: the price of the most highly functional programs was very high, unless it could be offset with volume.

Consider Microsoft and Apple. Even with the vast millions of potential customers, their products still cost hundreds of dollars. Some of that is due to demand - some of that reflects the cost of doing business.

Now for the punch line: we've all been spoiled by the unusual business model for this outstanding program - a lifetime one-time license fee that hasn't changed in years. There is a support process, a dedicated web-based database, and a web site that tolerates 100,000 count ups, LOL cats and dogs and masses of extraneous jabber, including this post I'm doing right now. All these bytes and network resources cost Invelos real money.

So, on the one hand I am with you - on the other hand, I'm not sure I want to suffer the consequences of addressing the issue (higher cost, more beaurocracy, less fun.)

In the past I have suggested that some enterprising User get authorization from Invelos to write a comprehensive "For Dummies" book (plus YouTube plus eBook versions, etc.). I'm not sure that authorization is needed, but it wouldn't hurt. Good business opportunity for somebody. If I were 30 years younger maybe ... 
Thanks for your support.
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Hey, new product!!! BDPFrog.
 Last edited: by mediadogg
DVD Profiler Unlimited RegistrantStar ContributorParsec
Registered: June 15, 2012
Australia Posts: 428
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It's not really frustration, it's just the simple fact the I believe most users of the program don't get the full benefit, and naturally the rest of us don't get the full benefit from having more people involved.

And it's not a request for a manual or full documentation. Simply all that is needed are a handful of How-To guides. But these should be seen as "authoratative", by that I mean supported by Invelos and preferably in a section of the Invelos website - even if it's the community that end up putting these things together.

My recent query about boxsets where Addicted2DVD kindly answered and replied posting just a couple of images helped clear things up immensley, and it bothers me that something like this can't be kept somewhere as that post will filter down the list over time and basically the info will be lost. Until someone else asks the question and he or another user answer in a similar style.

So, not full documentation, just a handful of guides for the basic things. If people use them and thus gain confidence from using them, then they will be more amiable to participating in the forums rather then maybe having intrepidation of doing so for fear of being silly or something.

Me, I don't care if people think I am mad/weird/stupid - I'll just ask away anyway :-)
DVD Profiler Unlimited RegistrantBlair
Resistance is Futile!
Registered: October 30, 2008
United States Posts: 1,249
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You're certainly not the first to have these concerns. They've been shouted too the rooftops over and over again that there isn't enough "official moderation" when it comes to the large number of exceptions and unclear answers to rules on an entry-by-entry basis.
If at first you don't succeed, skydiving isn't for you.

He who MUST get the last word in on a pointless, endless argument doesn't win. It makes him the bigger jerk.
 Last edited: by Blair
DVD Profiler Desktop and Mobile Registrantmediadogg
Aim high. Ride the wind.
Registered: March 18, 2007
Reputation: Highest Rating
United States Posts: 6,460
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Ok, along the lines of what you say we need, we have:

- pinned threads in Technical Support
- pinned threads in New Users
- Support Knowledge base
- Support FAQ
- Contribution Rules
- Wiki (user supported)
- Site search

That's a start anyway. Perhaps you would be willing to organize the information that you were just provided, while it is still fresh in your mind, and submit an article to the Wiki and/or request that it be pinned in an appropriate Forum. You can request pinning via a support ticket.
Thanks for your support.
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Hey, new product!!! BDPFrog.
DVD Profiler Unlimited RegistrantStar ContributorParsec
Registered: June 15, 2012
Australia Posts: 428
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Quoting mediadogg:
Quote:
- pinned threads in Technical Support

But very little about actual contributions profiles there.
Quote:
- pinned threads in New Users

1 pinned thread And while it has some useful information from yourself the title about it being about "migration" means that new users most probably skip it anyway. I wasn't migrating from anything.
Quote:
- Support Knowledge base
- Support FAQ

Very little help there unless you have a problem running the program in the first place.
Quote:
- Contribution Rules

And on first read for a new user or someone not used to contributing, well it's just plain scary and ambiguous.
Quote:
- Wiki (user supported)

And most probably the only place this stuff can currently go. Trying to find the link to the wiki is practically impossible, unless you happened to be migrating from some other program and accidentally read your pinned thread
Quote:
- Site search

And as with most any web site searches the response as usual is "good luck with that..."
Quote:
That's a start anyway. Perhaps you would be willing to organize the information that you were just provided, while it is still fresh in your mind, and submit an article to the Wiki and/or request that it be pinned in an appropriate Forum. You can request pinning via a support ticket.

Best bet would be the wiki - if I get access - but then I'm not good at images so I would have to steal ones I can find around.

Don't get me wrong, yourself and many others here are very helpful and a lot of you have been around for many years and most probably answered the same questions many times. Perhaps expanding the wiki is the only real way forward and get it better promoted so people know about it.
DVD Profiler Desktop and Mobile Registrantmediadogg
Aim high. Ride the wind.
Registered: March 18, 2007
Reputation: Highest Rating
United States Posts: 6,460
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There you go .... good idea. Maybe with your encouragement and guidance, the Wiki will grow in content. Keep stirring the pot. I like your constructive approach. 

(Now back to bed. Woke up thirsty and picked up my tablet to help get sleepy again ...)

Edit: If you decide to proceed, start a thread. Then you could request help for specific images, get others to contribute paragraphs, edit, proofread, etc.
Thanks for your support.
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Advanced plugins available here.
Hey, new product!!! BDPFrog.
 Last edited: by mediadogg
DVD Profiler Unlimited RegistrantStar Contributorscotthm
Registered: March 20, 2007
Reputation: Great Rating
United States Posts: 2,850
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Quoting Parsec:
Quote:
It makes DvdProfiler less attractive to the masses and of course leaves the populating of the database to a minority

I've lured three people into using DVDProfiler so far, and they fall into the category I'd call "the masses".  They don't contribute, and are perfectly happy if their DVD is in the database with good cover art.  They don't care about cast, crew, studios, etc., don't visit the forums, and would be perfectly happy even if we were still on version 3.0.

---------------
DVD Profiler Unlimited RegistrantStar ContributorMithi
Sushi Annihilator
Registered: March 13, 2007
Reputation: Superior Rating
Germany Posts: 2,217
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Quoting Parsec:
Quote:
My recent query about boxsets where Addicted2DVD kindly answered and replied posting just a couple of images helped clear things up immensley, and it bothers me that something like this can't be kept somewhere as that post will filter down the list over time and basically the info will be lost. Until someone else asks the question and he or another user answer in a similar style.

Yes, that is exactly why I involved myself in the DVD Profiler Community Knowledge Base.
"A picture says more than a thousand words."

Unfortunately you are the first user in a very long time that has asked for an access to the wiki ( ), even threads like Suggestion: Start a wiki (or fix the program) brought zero influx to it. 

cya, Mithi
Mithi's little XSLT tinkering - the power of XML --- DVD-Profiler Mini-Wiki
DVD Profiler Unlimited RegistrantStar ContributorParsec
Registered: June 15, 2012
Australia Posts: 428
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Quoting mediadogg:
Quote:
Edit: If you decide to proceed, start a thread. Then you could request help for specific images, get others to contribute paragraphs, edit, proofread, etc.


Don't worry, I intend to annoy a lot of people... whether I mean to or not
DVD Profiler Unlimited RegistrantStar ContributorParsec
Registered: June 15, 2012
Australia Posts: 428
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Quoting scotthm:
Quote:
I've lured three people into using DVDProfiler so far, and they fall into the category I'd call "the masses".  They don't contribute, and are perfectly happy if their DVD is in the database with good cover art.  They don't care about cast, crew, studios, etc., don't visit the forums, and would be perfectly happy even if we were still on version 3.0.


Maybe it's time to infect them with the idea of having a nice complete database for their profiles. You might get lucky and infect one of them with the habit.
DVD Profiler Unlimited RegistrantStar ContributorParsec
Registered: June 15, 2012
Australia Posts: 428
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Quoting Mithi:
Quote:
Yes, that is exactly why I involved myself in the DVD Profiler Community Knowledge Base.
"A picture says more than a thousand words."


I read this and wondered what the "DVD Profiler Community Knowledge Base" was. Until I finally realised that's what you call the wiki! Guess that shows how much exposure it has. And it's lacking a number of those pictures... I'll try and fix that, or make it worse - depends on my luck.
DVD Profiler Unlimited RegistrantStar ContributorDanae Cassandra
Registered: Apr 11, 2004
Registered: May 26, 2007
Reputation: Great Rating
United States Posts: 2,878
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Quoting Mithi:
Quote:

Unfortunately you are the first user in a very long time that has asked for an access to the wiki ( ), even threads like Suggestion: Start a wiki (or fix the program) brought zero influx to it. 

cya, Mithi


I'll ask for access to the wiki when I'm done updating profiles.  I've always thought that was the best use of my time. 
If more of us valued food and cheer and song above hoarded gold, it would be a merrier world.
-- Thorin Oakenshield
DVD Profiler Unlimited RegistrantStar ContributorParsec
Registered: June 15, 2012
Australia Posts: 428
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Mithi needs to do a repair on the Wiki's database tables then we can start hassling people to use it. Wonder when it crashed on him..

Sent him an email anyway.
DVD Profiler Desktop and Mobile RegistrantStar Contributoreommen
DVD nerd
Registered: March 13, 2007
Reputation: High Rating
Netherlands Posts: 485
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Parsec, are you referring to the same wiki as others do? As the existing wiki is hosted on Doug's website.

Going back to your original concerns: I share your view.

Most users here on the forum reiterate time and again one of the assets of DVD profiler is its cheap onetime cost. But it IS commercial software. As far as we know there is a single owner/software designer/programmer (Ken) working on it, assisted by a few that screen the contributions. That relation between low cost and an apparently (very) small business makes sense, BUT...

The help system is, throughout all the years up to now, mostly a limited tutorial on the menu options + the contribution guide. There is no in-depth help on all features, unless you want to peruse the forums of invelos.com and intervocative.com very extensively, on:
* program functionality, i.e. available right clicks, short cuts, using CTRL when clicking, hidden functionality in some of the windows like initially hidden tabs (filters windows), columns, etc.
* the finer art of do's and don'ts for contributing profiles
* the finer art of what you do locally versus 'the central db'
* the finer art of making reports (which currently can be managed in different program entry points)
* the specifics of optional plug-ins, that ARE endorsed by Invelos because these are listed on the site
* and all other things Parsec refers to in his OP with "How To"s.

I can understand Ken's apparent effort to keep up with current affairs and make new mobile versions for smart phones and modern day tablets (I am not saying I know what he's up to) and keeping us locals happy with minor version upgrades of the PC version. For quite some years we've been receiving 3.x updates. But where is the 4.0 version alluded to in so many (old) threads?
I wouldn't be surprised if there is a v3.9 somewhere next year and a v3.10 somewhere in 2014 and so on. But will it keep the business alive?

As Parsec says, there are a lot of quick wins if all dispersed documentation would be made available to the average person having a copy of the program. IOW, making features into accessible selling points. Having it done by the user community leads to a lot of well intended efforts, but the current wiki shows that doesn't really work.

For a commercial piece of software like this, I'd suggest, for the short term:
* Bring the wiki under the wings of invelos, or create a genuine new one under Invelos' wings
* bring all dispersed information in that wiki
* create the suggested 'how to's in there as well
For a slightly longer term, Invelos should define its 4.0 version. So far, only suggestions can be found here and there in threads, but are these really committed? I'm not asking for the time frame as we all know Ken/Invelos to be a bit reserved on that one... but it would be nice too.
Eric

If it is important, say it. Otherwise, let silence speak.
 Last edited: by eommen
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